Reservations

We understand how important your safety is when traveling. We have been certified Clean+Safe by the California Hotel & Lodging Association and continue to follow all protocols for your safety and ours.

Absolutely! Our lobby is spacious with books, a TV and plenty of places for you to relax. We even have a station where you can charge your phone and other devices. Feel free to also relax on the patio and enjoy the beautiful water view.

Our check-in time is 3pm. Of course, if your room is ready, we’d be happy to check you in early – but no guarantees. Give us a call at (510) 536-6633 to see if we can squeeze you in early.

Our check-out time is at 11am. If you need a little extra time, check with the front desk about how long you can have before we need to charge you for a late check-out.

As much as we love our furry friends, we ask that you either leave them at home with a pet sitter or accommodate them at Oakland Wag Hotel. Any undeclared pets may result in a fine of $250. Registered and training service animals are, of course, allowed. We highly encourage service animal owners to be on the 1st floor of our hotel, as it's more convenient for the animal's relief. NOTE: The service animal must not be unattended in our rooms. The service animal must go where ever the owner goes.

In terms of a great rate to stay and park your car here while you fly out? Yes - we do offer up to 10-days of parking in the Park-N-Fly rate. However, we no longer offer transportation to/from Oakland International Airport. You will need to find means of transportation - such as a taxi, UBER/LYFT, BART, etc.

To book our Park-N-Fly rate, please call us at (510) 536-6633 and mention you'd like to book it.

We accept major credit cards only: Visa, Mastercard, American Express, Discover & Diner Club. All credit card provided at check-in time are required to be EMV enabled (chipped). Any credit card that is not equipped with a chip will not be accepted. We also do not accept any prepaid debit or credit cards (For example: American Express Serve, Green Dot, NetSpend, etc.). NOTE: As debit cards (with a credit card logo) may be accepted, we suggest using a major credit card instead. Settlements/release of deposit funds process much quicker on credit cards than debit cards, and credit cards sometimes offer better travel protection.

Each reservation requires a $100 incidental hold (or deposit) that is to be placed on the credit card on file for the duration of the reservation. At the time of check out, if no incidentals were posted to the room, then the $100 hold is returned to the credit card on file. NOTE: It may take 3 to 5 business days for the funds to reflect on your statement for credit cards or 5 to 10 business days for debit cards. This varies with different banks and the time period is really up to the bank.

Standard cancellations must be made by 3 p.m. PST, 24-hours prior to arrival in order to avoid a one night cancellation fee, plus tax. Some groups and corporate accounts may vary – so please check with group organizer for negotiated cancellation policies. Further, some rates are based upon prepayment/no cancellation so please check the policy before booking.

Guest that no-show for their reservations prevent the hotel from selling the room. Therefore, reservations that no-show will be charged for one-nights room and tax to the credit card provided at time of booking.

Prepaid bookings are non-cancellable and non-refundable. Credit card provided at time of booking will be charged at the time booking is made. If the credit card declines, the reservation will be forfeited.

Any special requests, including room type changes, cannot be guaranteed and will be honored based on availability at check-in.

However, it doesn't hurt to ask! Once you arrive, let us know how we can make your stay with us extra special.